We, Our, Us (Oops®)
You, Your, Buyer (Customer, Consumer, End User)
Seller (Manufacturer, Retailer, Distributor, Merchant, Supplier, Vendor)
Oops®'s Assisted Purchase Service, which is operated by OOPS.SG PTE. LTD. of Singapore, is a service which helps the buyer to pay money to the Seller on behalf of the buyer, for the purchase of the seller’s goods and/or services. Transaction Records may be provided upon buyer’s request.
Oops®'s Warehousing Service, which is operated by OOPS GLOBAL FORWARDING CO., LTD of China, is a service which helps the Customer to receive the package on behalf of the Customer. Package Information may be provided upon the Customer’s request.
Oops®'s DIY Reship Service, which is operated by OOPS GLOBAL FORWARDING CO., LTD of China, is a service which helps the Customer to ship out the package on behalf of the Customer. Tracking Numbers or Marking Numbers for all of the Customer’s shipments may be provided upon requests.
None of Oops® shipping methods are suitable for the shipment of irregular shaped or fragile goods, therefore Oops® is unable to accept liability for any amount or kind of damage that may befall on the Customers' shipment(s) due to improper packing or mishandling by the freight operator, freight forwarder, courier, customs authorities or any other circumstances that may arise during shipment. You employ our methods at your own risk for the shipment of irregular shaped or fragile goods.
Packing the goods with appropriate materials will help to ensure shipment arrives safely and stay intact. It is the Customer’s and/or seller’s responsibility to ensure adequate packaging is used to keep the shipment protected from damage which includes, but not limited to, drop, vibration, indiscriminate stacking, rain, seawater, and moisture.
Oops® will not be responsible for loss or damage caused by acts of God, fire, insects or rodents, rust, normal wear and tear, leakage, temperature extremities or ambient moisture, inherent vice, latent defect, or any other consequential loss or damage or any other cause beyond Oops®’s control.
The maximum liability of Oops® for any non-insured lost shipment is limited to USD100.00 or declared value of goods, whichever is lower. We shall provide assistance to recover or compensate the lost package within 3 months from the date of the shipment.
Oops® will not be liable or responsible for any duties and taxes that may arise from any shipment. Customers are solely liable for any duties and taxes assessed on their shipments
Oops® does not guarantee delivery of packages which do not comply with the import or export regulations of the Customers’ respective destination country. Customers are solely liable for any penalties issued by the relevant Customs authorities.
Any shipment bearing a false declaration of value/content or includes undeclared controlled or prohibited items will bear the consequence of complete/partial return/confiscation of items. There will be no compensation and Oops® does not guarantee that confiscated goods will be returned back to the Customer. Shipping fees and any charges associated with sending such shipment are not refundable.
All claims must be submitted in writing to Oops® within 24 hours of delivery of the package, failing which we shall have no liability whatsoever.
Customers are solely responsible for declaring the contents and value of each package correctly for the purposes of excise, duty, and tax payments.
Any delivery date or time specified by Oops® is an estimate and Oops® will not be liable for any loss or damage due to any delay in delivery, unless gross negligence is proven to have been committed on the part of Oops®.
Oops® reserves the right to terminate your account and reject your package with 3 days’ notice, without the need to provide any reason for such decision.
Oops® is not liable for any loss or damage arising out of circumstances beyond our control. These include but are not limited to: - electrical or magnetic damage to, or erasure of, electronic or photographic images, data, or recordings; any defect or characteristics related to the nature of the shipment, even if known to Oops®; any act or omission by a person not employed or contracted by Oops® - e.g. shipper, receiver, third party, customs or other government officials; This also means “Force Majeure” events, which are events that are beyond our control – e.g. earthquake, tsunami, cyclone, storm, flood, fog, war, plane crash, vessel sink or embargo, strike, riot or civil commotion, industrial accident
We reserve the right, at our discretion and without the need to provide reasons, to not accept any order at any time. Should we refuse your order, we will notify you as soon as reasonably possible.
Taking payment from you does not mean that we have accepted your order and, in the event of us not accepting your order, a full refund shall be given as soon as reasonably possible.
We will process your order upon receiving payment. However, we cannot guarantee that products will be in stock after payment has been made. The Customer should make payment expediently to best ensure that the Customer’s intended order is placed as soon as possible. Once an order has been accepted by the Seller, it cannot be cancelled or modified.
The supply of goods and/or services is subject to availability. It is suggested that you refer to the Seller’s Terms and Conditions for any and all information with regard to the sale of intended goods.
There are risks associated with online shopping and we do not provide any inspection services. Therefore, you need to be aware of what you are buying and from whom.
We shall not be liable if the Seller delivers any wrong items, defective items, missing items, or empty packages. However, we shall provide assistance to recover the lost items, provided that you are aware that we do not guarantee any kind of monetary compensation or refund.
The maximum liability of Oops® for the wrong purchase of any product is limited to the amount of Assisted Purchase Service fee paid by the Customer or the value of the product, whichever is lower, if the erroneous purchase is the result of gross negligence on Oops®’ part.
We cannot approve returns or refunds on behalf of the Seller. All exchanges, cancellations, and refunds are subject to the Seller’s approval or the Seller’s return and exchange policies. It is suggested that you do read the Seller’s return and exchange policies.
Any disputes and claims are subject to restrictions and requirements of the Seller’s dispute resolution policies. It is suggested that you do apprise yourself of the contents of any dispute resolution terms and/or policies that the Seller may have.
We will not accept any delivery of goods that are prohibited or packages that are clearly dented or damaged, whether externally or internally, despite any reason. Any such deliveries will be rejected.
We will not be responsible for any loss or damage whatsoever caused to your packages if you fail to register the tracking numbers or consignment notes or marking numbers before the packages arrive at our warehouse.
We have the sole discretion to reject your package(s) when:
The address for the package does not have a mailbox number;
The tracking number is not registered in our system;
The package requires Cash-On-Delivery without mutual consent;
The package requires Self-Collection without mutual consent;
The package was found damaged; or
You have requested us to reject the package.
We allow our Customer to store their packages at any warehouse operated and owned by us for up to a certain number of days, to be informed when applicable, at no charge. After that, we may, at our discretion, subject to our lien, and without any responsibility attaching to us, sell, abandon or otherwise dispose of any package which exceeds the free storage period. You agree not to hold us liable if we do sell, abandon, or otherwise dispose of your package after the free storage period has been exceeded.
We will charge a “Package Storage & Security Fee” of SGD1.00 per package per day when the Customer decides not to use our shipping service anymore and/or wishes to self-collect at our warehouse.
We have the right to open and inspect any package without notice. We respect your privacy, and we will not inspect your package unless, in our sole judgment, or upon being informed by any government authorities, your package is suspected to contain illegal item(s) that might violate, harm, or threaten the safety of other people, or in compliance with investigation efforts conducted by any government authorities, or in compliance with court orders.
Modification of shipments in “Pending Payment” mode is allowed. Upon payment, the Customer will be deemed to have confirmed that the Customer will be using our services for the purposes of shipment of the Customer’s intended items. After which, cancellations of our services are not allowed, and the Customer shall not be entitled to any refund. Please note that our warehouse will charge a repacking fee of CNY30.00 each time for adding or removing packages to and/or from existing shipment or merge shipments.
Any packages which contain liquids such as sauces, thick creams, gels, or any form of fluid or liquid, are required to be packed securely with a thick plastic bag before it is shipped out to prevent any leakages. Please note that our warehouse will charge a repacking fee of CNY5.00 for each package that contains any liquids.
We do not hold any power to persuade or pressure customs to release seized parcel(s). However, an investigation request can be made to find out the current status of the parcel. This may be subject to an administrative fee, and if so, we will inform you, and shall make the investigation request upon payment of a said administrative fee(s).
Customer must perform a quick inspection in the presence of the delivery man by checking the total number of packages inside the parcels before signing the delivery order.
We will not be responsible for any loss or damage whatsoever caused to your parcel if you are making alternate arrangements, including, but not limited to, leaving the parcel with family members, friends, or any neighbours, leaving the parcel unattended at premises, other than signing the delivery order personally in the presence of delivery man.
If you are making any claims for a lost package, you must provide us with the acknowledgment from the delivery man and photos of the content and packaging within 24 hours of receiving the parcel.
Compensation for non-insured lost packages shall be made according to the declared value and shall not exceed USD100.00 per shipment of packages. For the avoidance of doubt, a shipment of multiple packages constitutes one shipment, and not multiple shipment(s).
No compensation will be given for any shipment(s) bearing a falsely declared value or content. If the declared value of a non-insured lost package is higher than the actual value, compensation will be made according to the actual value, subject to the other clauses of this Terms and Conditions.
Customer must immediately notify Oops® if you have received an incorrect package. Customer shall ship the received package to the correct address and we will reimburse the Customer for shipping to the correct address upon proof of said shipping expense.
We will hold your shipment in our warehouse or logistic partner warehouse until all fees have been fully paid. Warehouse storage charges will apply if payment is not received within 3 days.
All our shipping services deliver to the door (outside) unless otherwise stated, as long as your goods length measures below 180cm, the sum of the length, the width, and the height is below 300cm, the actual weight below 40kg, can fit into the building entranceways and elevator and can be moved by manpower (maximum allowed weight for manual lifting per manpower is 25KG) without special equipment (eg. forklift, crane). Otherwise, our last-mile delivery vendor(s) will only deliver to the ground floor, void deck, loading bay, parking lot, or place that is reasonable for both the Customer and our last-mile delivery vendor.
None of the last-mile delivery vendors of Oops® are professional moving companies. If the Customer requests the shipment to be moved into the premises, the Customer is solely liable for any property damages and damages to the shipment caused by a said move into the premise.
Our last-mile delivery vendors do not provide charter services. They will charge you:
Redelivery Fee of SGD50/CBM (cubic meter) if you do not show up within 15 mins to receive your shipment at the appointed time.
Overtime Fee of SGD100/CBM if the driver is required to deliver outside of the normal working hours.
Storage Fee of SGD15/CBM/Calendar Week (Sunday-Saturday) if your shipment is stored for more than 3 days in their warehouse.
Collection Fee of SGD10 or 10% of the outstanding amount, whichever is higher.
Uncrating Fee of SGD80/crate if it is required to uncrate goods at consignee's premises. SGD70/crate for 3-5 crates and SGD60/crate for more than 5 crates, inclusive of disposal.
Our last-mile delivery vendors will not provide door-to-door delivery services to restricted areas, to buildings that require masonite for floors, elevators, and hallways, and to addresses where the shipment cannot be delivered via elevator or manpower with a folding platform trolley cart.
Our last-mile delivery vendors will charge you an additional service fee for overweight or oversized parcels which require additional manpower or equipment for moving, unpacking, and disposing of the packaging materials.
Oops® shall not be liable for any action or inaction of, and any loss or damage due to, the last-mile delivery vendors. Any and all complaints with regard to the services of the last-mile delivery vendors should be directed to the last-mile delivery vendors directly. We shall only assist in providing you with the relevant details in order for you to contact the last-mile delivery vendors.
We reserve the right, at our sole and absolute discretion, to change, modify, add or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately. You are responsible for checking up on and reviewing this Terms and Conditions regularly for any changes. By continuing to use our services, you agree to this Terms and Conditions, as amended from time to time.
The Customer shall indemnify and keep indemnified Oops® against any and all claims, damages, liabilities, costs (including legal expenditure), and expenses which Oops® may suffer or incur directly or indirectly from the Customer’s breach of any of the terms of this Terms and Conditions.
Making payment to us indicates that you have read, accept, and agree to be bound not only by all the Terms and Conditions on this page but also the Terms and Conditions of the Seller, Freight Operator, Freight Forwarder, and Courier. If you do not agree to each and all of these Terms and Conditions, please do not use our services.
No failure to exercise or enforce any right or provision hereunder will operate as a release or waiver thereof, nor will any single partial exercise of any right under this Terms and Conditions preclude any other further exercise of it.
The terms of this Terms and Conditions, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) is governed by and interpreted in accordance with the laws of the Republic of Singapore. By using our services, you agree to submit to the exclusive jurisdiction of the Singapore courts.